Store PoliciesAt crocodile, we provide our customers with strickly brand new merchandice. Our customers appreciate the comfort of knowing that all items they purchase at our store have not been tested out by other customers. To preserve this guarentee, we do maintain a strict store policy. The details are outlined as follows.
We Match the Price!
We strive to offer you the best modern products at the most affordable prices. Therefore, if you find exactly the same product in stock at a different store for a lower price we will match that price.
To get a price match, you must give us a call at 604-742-2762. We will not price match via e-mail. The item you wish to price match must be: a) Exactly the same as the item we carryb) In new condition (No floor model prices)c) In stock, or a special orderd) From a Canadian retailer
Price match is conditional and Crocodile reserves the right to refuse to match certain prices. The decision to match will be left to Crocodile management. Price match merchandise is final sale. If management is not available, the sales associates do not have the authority to price match and no price match can be made. Please call ahead to make sure.
In Store Discount
Crocodile wishes to give back to our customers and thank them for shopping with us. We are please to offer an in store "Thank You" discount for up to 5% on all large orders. These orders must be placed at one time, the discount does not transfer to orders placed at a later date. Each order is considered separately for the discount. This discount is applicable to in store purchases ONLY. Online, we offer free shipping on all orders over $750.00. This free shipping offer is applicable for online purchases ONLY.
The in store Thank You discount breaks down as follows:
For all orders from $700 - $1000 .......... 2% Off
For all order from $1001 - $1350 .......... 3% Off
For all order from $1351 - $1750 .......... 4% Off
For all order from $1751 and up ............ 5% Off
Certain items do not qualify for the Thank You discount because the companies do not allow us to sell their merchandise bellow their minimum retail price. These items include: Britax, Bugaboo, David Netto, Double/Tripple Strollers and Chariot.
Returns and Exchange in Store
Crocodile has a strict no refund policy. However if you wish to return your item you may do so for an exchange or Store Credit. Items must be brought back within 10 days of purchase with a regular receipt or 20 days with a gift receipt. Receipts must be presented at exchange. Items must be in original condition with the original packaging.
No receipt? No problem. Come in and give us your name, we can look up your receipt to find the date of purchase. If we cannot locate your receipt the decision to accept the exchange will be left to Crocodile management.
No original packaging or used item? Sorry, we cannot accept any exchanges or returns.
For hygienic reasons all bathing and feeding items are final sale. This includes but is not limited to: potties, baby bottles, swim diapers, sippy cups, bathtubs, and bath seats. No exchanges or returns will be accepted for these items.
Store Credit
Store credit will be placed under your name and can be used at anytime in store or online and will never expire. You will be given a receipt detailing the amount of store credit and a record will also be kept in the computer. You can transfer your store credit to a friend by purchasing a gift certificate.
Lost your store credit receipt? No problem, we've got you in the computer.
Returns and Exchanges for on sale merchandise
All on sale items are final sale and no returns or exchanges will be accepted.
Returns and Exchanges for special orders
All special orders are final sale. No returns or exchanges will be accepted. However, if you wish to cancel your purchase before it has been ordered, that is before we have placed the order with the manufacturer, we will be able to refund your purchase. However orders are placed rapidly to allow for the swiftest possible shipping, so such returns must be done within only a few days of purchase. The decision to accept these returns will be left to Crocodile management.
Returns and Exchanges Online
The same policies as above apply to all online and shipped purchases. If you wish to return what you have purchased over the internet, you may do so within 10 days. You must return the receipt and the goods must be in their original packaging and unused. It is a good idea to send us an e-mail at info@crocodilebaby.com to notify us of your possible return. Once we receive your item, we will generate a store credit in your name for the amount of the merchandise and taxes thereon. You may use this store credit whenever you like in the future, either by making further purchases on the internet or by coming into our stores. Shipping and handling costs to you and return shipping costs are for your account. Store Credit can be used on any item within the store or online, and never expires.
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